Invoice statuses in your tiney Wallet

See invoices in your wallet before they're sent to parents, open draft invoices, and see historic invoices.

Anna Smithson avatar
Written by Anna Smithson
Updated over a week ago

In the Wallet section of your tiney app, you can see invoices in different statuses.

Draft - this invoice has not been sent to the parent yet.

Open - this invoice is available to the parent for payment.

Paid - payment has been received for this invoice, and will be added to your wallet.

You can see more details about each invoice by clicking into them.

You can move a draft invoice to open if you are happy with it. This will make it visible in the parent's app and send notifications.

Providers don't currently have access to edit invoices.

⚠️ If anything need to be changed on an invoice (e.g. extra days to add or a credit for closures), click Request changes. You can then message the Payments team to request a change before it gets sent to the parent.

Notifications are sent to parents for open invoices to be paid by credit or debit card, Tax-Free Childcare, and all accepted voucher schemes.

Notifications are sent if the due date is under 12 days away, and reminders are sent every 5 days until the invoice is paid or removed.

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