# Tiney Help Center

> Help center for tiney

## Help for tiney homes

- [Welcome to tiney tips](https://help.tiney.co/en/articles/5194282-welcome-to-tiney-tips.md): Activities that support the EYFS
- [Data Protection and GDPR for childminders](https://help.tiney.co/en/articles/5050735-data-protection-and-gdpr-for-childminders.md): Find out about your legal obligations as a childminder under the General Data Protection Regulation \(GDPR\).
- [What happens once I've completed my training?](https://help.tiney.co/en/articles/4358480-what-happens-once-i-ve-completed-my-training.md): Going in to the registration phase of your tiney journey
- [Resources for getting your tiney home started](https://help.tiney.co/en/articles/4358472-resources-for-getting-your-tiney-home-started.md): Some pointers on what you might need for your registration visit and where to find it.
- [Paying your Income Tax](https://help.tiney.co/en/articles/4367432-paying-your-income-tax.md): How and when you should register for paying your own tax and National Insurance contributions
- [Preparing for your Registration Visit](https://help.tiney.co/en/articles/4358461-preparing-for-your-registration-visit.md): What you need to do to get your home ready to be registered
- [Maternity Allowance](https://help.tiney.co/en/articles/8394542-maternity-allowance.md)
- [How to contact us](https://help.tiney.co/en/articles/12068217-how-to-contact-us.md): Find out how to contact tiney, including our phone number, chat options in the tiney app, and our opening hours
- [How do I edit a PDF resource?](https://help.tiney.co/en/articles/12269444-how-do-i-edit-a-pdf-resource.md): Learning how to edit a PDF resource
- [How do I edit a docx resource?](https://help.tiney.co/en/articles/12269505-how-do-i-edit-a-docx-resource.md): Learn how to edit a docx resource
- [How does the guardian \(parent\) app work?](https://help.tiney.co/en/articles/13055605-how-does-the-guardian-parent-app-work.md): An overview of the guardian journey from onboarding to daily app use.
- [Food, allergies and allergy action plans](https://help.tiney.co/en/articles/15587260-food-allergies-and-allergy-action-plans.md)
- [Parental consents and permissions](https://help.tiney.co/en/articles/15587277-parental-consents-and-permissions.md)
- [Safeguarding: referrals, LADO and allegations](https://help.tiney.co/en/articles/15587303-safeguarding-referrals-lado-and-allegations.md)
- [Supporting and understanding children's behaviour](https://help.tiney.co/en/articles/15587314-supporting-and-understanding-children-s-behaviour.md): What the EYFS requires, what it means in practice, and how tiney can help.
- [The 2-year-old progress check](https://help.tiney.co/en/articles/15587330-the-2-year-old-progress-check.md)
- [What records do I need to keep?](https://help.tiney.co/en/articles/15587348-what-records-do-i-need-to-keep.md)
- [Overnight care](https://help.tiney.co/en/articles/15587420-overnight-care.md)
- [Safe sleeping: your practical guide](https://help.tiney.co/en/articles/15587429-safe-sleeping-your-practical-guide.md)
- [Which policies do I need as a tiney childminder?](https://help.tiney.co/en/articles/15587538-which-policies-do-i-need-as-a-tiney-childminder.md): A complete guide to mandatory and optional policies for tiney childminders, what is legally required by EYFS, what tiney requires, and when to review them. Covers safeguarding, complaints, attendan...
- [Lockdown and emergency procedures for childminders](https://help.tiney.co/en/articles/15587549-lockdown-and-emergency-procedures-for-childminders.md): What to do if there is an external threat or security incident while children are in your care, what an invacuation is, what your written procedures should cover, and the EYFS requirements around e...
- [The Nursery Milk scheme and tiney childminders](https://help.tiney.co/en/articles/15587581-the-nursery-milk-scheme-and-tiney-childminders.md): Why tiney-registered childminders do not currently qualify for the government-funded Nursery Milk scheme, what tiney is doing to change this, and what to do in the meantime.
- [Looking after yourself: wellbeing support for childminders](https://help.tiney.co/en/articles/15587594-looking-after-yourself-wellbeing-support-for-childminders.md): Childminding can be isolating, and it is normal to find it overwhelming at times. Here is the wellbeing support available to tiney childminders through tiney, through the community, and through ext...
- [Renewing your DBS check](https://help.tiney.co/en/articles/15587610-renewing-your-dbs-check.md): When to renew your DBS \(Disclosure and Barring Service\) check, how to apply, what the DBS Update Service is and why it matters, household member obligations, and what to do if your check is delayed.
- [Supporting transitions: when a child moves to school or a new setting](https://help.tiney.co/en/articles/15587616-supporting-transitions-when-a-child-moves-to-school-or-a-new-setting.md): What information to share when a child leaves your care, how to use the learning journal for transitions, what the EYFS requires you to hand over, supporting children with SEND, and how to say good...
- [tiney Assistants Guide](https://help.tiney.co/en/articles/11385785-tiney-assistants-guide.md): A complete guide to introducing an assistant to your setting
- [Assistants: How to become an employer](https://help.tiney.co/en/articles/5357328-assistants-how-to-become-an-employer.md): what to do if you want to employ your childminding assistant
- [How to register a tiney assistant](https://help.tiney.co/en/articles/4923310-how-to-register-a-tiney-assistant.md): You're ready to bring your assistant onboard so it's time to get their checks and training started!
- [What to do if your assistant is sick](https://help.tiney.co/en/articles/15587201-what-to-do-if-your-assistant-is-sick.md)
- [Welcome to the Community Hub](https://help.tiney.co/en/articles/5194294-welcome-to-the-community-hub.md)
- [How tiney Resources can support you](https://help.tiney.co/en/articles/5940856-how-tiney-resources-can-support-you.md): Using tiney resources to support your nursery
- [Creating and editing your tiney profile](https://help.tiney.co/en/articles/4427922-creating-and-editing-your-tiney-profile.md): How to create and edit your tiney.co home profile from the tiney app
- [How do I update the tiney app?](https://help.tiney.co/en/articles/4403282-how-do-i-update-the-tiney-app.md): Keeping your tiney up to date on iPhone and Android
- [Tracking EYFS learning with the tiney Journal](https://help.tiney.co/en/articles/5227467-tracking-eyfs-learning-with-the-tiney-journal.md): Designed to help you record and communicate daily updates with parents
- [How to add and view policies in the app](https://help.tiney.co/en/articles/6545316-how-to-add-and-view-policies-in-the-app.md)
- [Supporting Trainees and Childminders with Accessibility Needs](https://help.tiney.co/en/articles/11564000-supporting-trainees-and-childminders-with-accessibility-needs.md): Guidance for users with disabilities, learning differences, or other accessibility needs.
- [Experiencing technical issues](https://help.tiney.co/en/articles/11581358-experiencing-technical-issues.md): 🛠️ Having trouble with the tiney app? We’ve got you
- [Reporting accidents in the tiney app](https://help.tiney.co/en/articles/11703353-reporting-accidents-in-the-tiney-app.md): Understanding how and when to use accident reporting in the app
- [How do I create a Personal care post?](https://help.tiney.co/en/articles/12053102-how-do-i-create-a-personal-care-post.md): Understanding how to create Personal care posts in the Journal
- [How do I record an accident?](https://help.tiney.co/en/articles/12060163-how-do-i-record-an-accident.md): Understanding how to record an Accident Journal post
- [How do I record medication?](https://help.tiney.co/en/articles/12060257-how-do-i-record-medication.md): Understanding how to create a Medication post in the Journal
- [How to keep your data safe in the tiney app](https://help.tiney.co/en/articles/12441951-how-to-keep-your-data-safe-in-the-tiney-app.md): What every childminder and parent can do to keep data safe, and what tiney does behind the scenes.
- [Using tiney’s AI Writing Assistant](https://help.tiney.co/en/articles/14058363-using-tiney-s-ai-writing-assistant.md): This tool is designed to help you communicate more clearly and confidently, by suggesting improvements to text you’ve already written. Here’s everything you need to know.
- [Introducing the tiney desktop app \(beta\)](https://help.tiney.co/en/articles/15359214-introducing-the-tiney-desktop-app-beta.md): tiney is now available on desktop. This article explains what it is, how to log in, and what to expect during the beta.
- [How to set up and manage your policies in Policy Builder](https://help.tiney.co/en/articles/15886077-how-to-set-up-and-manage-your-policies-in-policy-builder.md): Create, personalise and manage your setting’s policies in the tiney app, and see which ones tiney reviews before registration.
- [What is the tiney Wallet?](https://help.tiney.co/en/articles/13011351-what-is-the-tiney-wallet.md): An overview of your tiney wallet and what it's used for
- [Setting up your tiney wallet](https://help.tiney.co/en/articles/13011790-setting-up-your-tiney-wallet.md): Instructions for setting up your tiney wallet
- [How do withdrawals from my tiney wallet work?](https://help.tiney.co/en/articles/13011946-how-do-withdrawals-from-my-tiney-wallet-work.md): An overview of how withdrawals work
- [How do I make a withdrawal from my tiney wallet?](https://help.tiney.co/en/articles/13011953-how-do-i-make-a-withdrawal-from-my-tiney-wallet.md): Learn how to withdraw from your tiney wallet
- [Can I change my bank details or payout settings?](https://help.tiney.co/en/articles/13011887-can-i-change-my-bank-details-or-payout-settings.md): Guidance on how to change your bank details or payout settings
- [What are charges?](https://help.tiney.co/en/articles/13004250-what-are-charges.md): Guidance on charges in your tiney wallet
- [Where to find your charges](https://help.tiney.co/en/articles/13004846-where-to-find-your-charges.md): Guidance on where to find your charges in your tiney wallet
- [How to pay charges in your tiney wallet](https://help.tiney.co/en/articles/13011307-how-to-pay-charges-in-your-tiney-wallet.md): Step by step guidance on how to make a payment
- [Where can I find my tiney loyalty rewards](https://help.tiney.co/en/articles/13012040-where-can-i-find-my-tiney-loyalty-rewards.md): An overview of where you can find you loyalty rewards
- [How the tiney loyalty rewards work](https://help.tiney.co/en/articles/13014038-how-the-tiney-loyalty-rewards-work.md): Your perks for doing amazing work
- [What’s Included in the tiney loyalty rewards?](https://help.tiney.co/en/articles/13014117-what-s-included-in-the-tiney-loyalty-rewards.md): All you need to know about what's included in your loyalty rewards
- [How do I use my loyalty rewards?](https://help.tiney.co/en/articles/13014161-how-do-i-use-my-loyalty-rewards.md): Discover how to redeem your rewards
- [Where do I find my invoices?](https://help.tiney.co/en/articles/13014207-where-do-i-find-my-invoices.md): Find out where to go in the tiney app to view your invoices
- [What the invoice statuses mean](https://help.tiney.co/en/articles/13014235-what-the-invoice-statuses-mean.md): Here's everything you need to know about invoice statuses
- [How to view invoice details](https://help.tiney.co/en/articles/13015331-how-to-view-invoice-details.md): Step by sep guidance on viewing invoice details
- [Invoice types](https://help.tiney.co/en/articles/13015334-invoice-types.md): Explaining the different types of invoices
- [How do I review draft invoices?](https://help.tiney.co/en/articles/13015339-how-do-i-review-draft-invoices.md): Follow these simple steps to review your draft invoices
- [How do I edit a draft invoice?](https://help.tiney.co/en/articles/13015342-how-do-i-edit-a-draft-invoice.md)
- [How do I send an invoice?](https://help.tiney.co/en/articles/13015355-how-do-i-send-an-invoice.md)
- [How do I track open invoices?](https://help.tiney.co/en/articles/13015358-how-do-i-track-open-invoices.md)
- [How do I view paid invoices?](https://help.tiney.co/en/articles/13015364-how-do-i-view-paid-invoices.md)
- [When you can’t edit an invoice](https://help.tiney.co/en/articles/13015365-when-you-can-t-edit-an-invoice.md)
- [What you can \(and can’t\) edit on an invoice](https://help.tiney.co/en/articles/13015370-what-you-can-and-can-t-edit-on-an-invoice.md)
- [How do I find my expenses?](https://help.tiney.co/en/articles/13015689-how-do-i-find-my-expenses.md)
- [How do I add a new expense?](https://help.tiney.co/en/articles/13015739-how-do-i-add-a-new-expense.md): Step by step instructions on how to add a new expense on the app
- [What am I allowed to expense as a childminder?](https://help.tiney.co/en/articles/13170732-what-am-i-allowed-to-expense-as-a-childminder.md): Based on HMRC guidance
- [How do I view an expense I've added?](https://help.tiney.co/en/articles/13170777-how-do-i-view-an-expense-i-ve-added.md): Step by step guidance on viewing expenses
- [How do I edit or delete an expense?](https://help.tiney.co/en/articles/13170782-how-do-i-edit-or-delete-an-expense.md): Learn how to quickly update or remove items from your expenses
- [Setting your expense proportions](https://help.tiney.co/en/articles/14432119-setting-your-expense-proportions.md): How to calculate and apply business-use percentages to expenses for MTD.
- [Setting the business percentage on an individual expense](https://help.tiney.co/en/articles/14432290-setting-the-business-percentage-on-an-individual-expense.md): How to log expenses and record the portion for childminding.
- [Wallet charges for funded hours fees now have a monthly breakdown](https://help.tiney.co/en/articles/15349275-wallet-charges-for-funded-hours-fees-now-have-a-monthly-breakdown.md): Explains the change to how tiney fees are charged from Summer 2026, with fees now split into 4 monthly due dates instead of a single end-of-term charge.
- [How to export your tax records](https://help.tiney.co/en/articles/15691691-how-to-export-your-tax-records.md): How to export and download your tax records from the tiney app. Covers choosing a tax year, exporting a full year or a single quarter for Making Tax Digital, and where to find your download link.
- [Automatic payment of charges \(autopay\)](https://help.tiney.co/en/articles/15648326-automatic-payment-of-charges-autopay.md): How autopay works for funded-hours membership fee charges, who it applies to, how to opt in, and what happens on your due dates.
- [What happens if a tiney wallet charge isn't paid on time?](https://help.tiney.co/en/articles/15944661-what-happens-if-a-tiney-wallet-charge-isn-t-paid-on-time.md): What happens when a tiney wallet charge isn't paid by its due date — reminders, payment plans, late fees, and the steps tiney may take up to and including cancelling your registration and pursuing ...
- [Overdue Instalment Plan](https://help.tiney.co/en/articles/16071373-overdue-instalment-plan.md): How to pay off overdue tiney Wallet charges in instalments — how it works, payment collection, consent, and common questions.
- [How to edit care after an invoice has been paid](https://help.tiney.co/en/articles/15340509-how-to-edit-care-after-an-invoice-has-been-paid.md): How to make changes to care that's been paid for, and what this means for your invoices
- [How do I use the tiney Register?](https://help.tiney.co/en/articles/4894986-how-do-i-use-the-tiney-register.md): Understand, manage, and update daily attendance with the tiney Register
- [Understanding a child's daily schedule](https://help.tiney.co/en/articles/14109155-understanding-a-child-s-daily-schedule.md): Use the tiney Calendar to see a detailed breakdown of when a child is due in, and how much you're charging for that day.
- [How to edit your care schedule](https://help.tiney.co/en/articles/14180760-how-to-edit-your-care-schedule.md): Use the tiney Calendar to edit your schedule and automatically update your invoices.
- [How to make ongoing changes to a child's schedule](https://help.tiney.co/en/articles/14499845-how-to-make-ongoing-changes-to-a-child-s-schedule.md)
- [Am I ready for my registration visit?](https://help.tiney.co/en/articles/6244110-am-i-ready-for-my-registration-visit.md): Check that you've completed all the steps necessary before booking your registration visit
- [Am I ready for my registration assessment call?](https://help.tiney.co/en/articles/6244078-am-i-ready-for-my-registration-assessment-call.md): Check that you've completed all the steps necessary before booking your registration test
- [All my learning & checks are completed - when will I have my call?](https://help.tiney.co/en/articles/4670193-all-my-learning-checks-are-completed-when-will-i-have-my-call.md): I've completed all my learning and checks - what are the next steps?
- [How do I book my first aid training?](https://help.tiney.co/en/articles/4670112-how-do-i-book-my-first-aid-training.md)
- [Meeting your CPD Goals](https://help.tiney.co/en/articles/5939437-meeting-your-cpd-goals.md): What CPD is, why it's important, and how to log your professional learning in your app
- [Getting your training done as successfully as possible](https://help.tiney.co/en/articles/4670088-getting-your-training-done-as-successfully-as-possible.md): Some useful hints and tips to help you complete your checks and learning modules
- [Landlord Permission](https://help.tiney.co/en/articles/4670075-landlord-permission.md): How do I get Landlord permission?
- [How do I know how I'm doing with my training?](https://help.tiney.co/en/articles/4452575-how-do-i-know-how-i-m-doing-with-my-training.md): How can I get feedback about my progress during my training?
- [What are tiney looking for in your training?](https://help.tiney.co/en/articles/4452572-what-are-tiney-looking-for-in-your-training.md): How to do well in your Train with tiney assessments
- [What if I accidentally submit a task and then want to change it?](https://help.tiney.co/en/articles/4452568-what-if-i-accidentally-submit-a-task-and-then-want-to-change-it.md): Oops! I know I made a mistake
- [Do I get a qualification at the end of the training?](https://help.tiney.co/en/articles/4452552-do-i-get-a-qualification-at-the-end-of-the-training.md): Certificates in Train with tiney
- [FAQs before signing up with tiney](https://help.tiney.co/en/articles/4335252-faqs-before-signing-up-with-tiney.md): How tiney makes money, setup costs and more!
- [Can I delay my operating date?](https://help.tiney.co/en/articles/4335269-can-i-delay-my-operating-date.md): Asking for a delay after starting training
- [Preparing for your Registration Assessment Call](https://help.tiney.co/en/articles/11321125-preparing-for-your-registration-assessment-call.md): How to prepare for your registration assessment call and what to expect on the call
- [DBS Checks](https://help.tiney.co/en/articles/11589272-dbs-checks.md): Applying for a DBS, renewing a DBS certificate & who needs a DBS check?
- [Why we need your full employment history](https://help.tiney.co/en/articles/13389412-why-we-need-your-full-employment-history.md)
- [Why we need your references](https://help.tiney.co/en/articles/13389473-why-we-need-your-references.md)
- [How to complete your GP health check](https://help.tiney.co/en/articles/15177266-how-to-complete-your-gp-health-check.md): The GP health check is a legal required to confirm you're fit to work as a childminder. Learn who needs one, and how to get it.
- [How do I apply for my DBS check?](https://help.tiney.co/en/articles/15691754-how-do-i-apply-for-my-dbs-check.md): How to apply for your tiney DBS check through Personnel Checks: online ID verification, what to have ready, common errors to avoid, address history tips, and the Klarna payment option.
- [Verifying your DBS certificates](https://help.tiney.co/en/articles/16232636-verifying-your-dbs-certificates.md): This article explains the two routes tiney will take to verify your DBS certificates before registration. It applies to all childminders who have not registered.
- [How often should I use the Learning Journal to add EYFS observations?](https://help.tiney.co/en/articles/7055952-how-often-should-i-use-the-learning-journal-to-add-eyfs-observations.md): Using your app to assess children and share updates with parents
- [How do I find and share my certificates?](https://help.tiney.co/en/articles/6466300-how-do-i-find-and-share-my-certificates.md): View and share your training and registration certificates anytime from the tiney app.
- [How to run a successful induction for your new assistant](https://help.tiney.co/en/articles/5426208-how-to-run-a-successful-induction-for-your-new-assistant.md): Make sure your new assistant gets off to a great start at your home nursery
- [Moving to a New Property](https://help.tiney.co/en/articles/5723629-moving-to-a-new-property.md): Find out the steps you need to take to update your registration and safely reopen your setting after a move.
- [What to do if you have a new household member or child turning 16](https://help.tiney.co/en/articles/5269182-what-to-do-if-you-have-a-new-household-member-or-child-turning-16.md): How to complete the checks you need to comply with your registration
- [Applying for a Ratio Variation](https://help.tiney.co/en/articles/5266139-applying-for-a-ratio-variation.md): What to do if you would like to go over ratio and vary the number of children you can care for
- [Why does tiney take a fee and what do I get in return?](https://help.tiney.co/en/articles/5046382-why-does-tiney-take-a-fee-and-what-do-i-get-in-return.md): What are the benefits of being part of tiney? And how does tiney make money?
- [Guide: How to register with HMRC as a Sole trader \(Self employed\)](https://help.tiney.co/en/articles/4918366-guide-how-to-register-with-hmrc-as-a-sole-trader-self-employed.md)
- [How to register with the ICO](https://help.tiney.co/en/articles/4918189-how-to-register-with-the-ico.md): Registering with the Information Commissioner's Office
- [How to set up your space!](https://help.tiney.co/en/articles/4564218-how-to-set-up-your-space.md): How to set up stimulating spaces for learning and play in your home.
- [An introduction to tiney's referral scheme](https://help.tiney.co/en/articles/4557288-an-introduction-to-tiney-s-referral-scheme.md): Know someone amazing with children, who would be a fantastic tiney home owner?
- [Where can I find child information in the app?](https://help.tiney.co/en/articles/4722256-where-can-i-find-child-information-in-the-app.md): Find where to access child information in the tiney app, what it includes, and why keeping it up to date is important for caring for children safely.
- [What are the space requirements for Childminders in the EYFS?](https://help.tiney.co/en/articles/4615147-what-are-the-space-requirements-for-childminders-in-the-eyfs.md)
- [10 tips for using social media to find families](https://help.tiney.co/en/articles/4557822-10-tips-for-using-social-media-to-find-families.md): Social media is one of the most effective way to find new families. Here's some tips on how to do it well...
- [How to work out ratios](https://help.tiney.co/en/articles/4549104-how-to-work-out-ratios.md): Guidance on complying with EYFS ratios in your setting
- [Setting Your Rates](https://help.tiney.co/en/articles/4336029-setting-your-rates.md): Top tips for setting your rates
- [tiney insurance](https://help.tiney.co/en/articles/4334744-tiney-insurance.md): How insurance works at tiney
- [Your Business Settings](https://help.tiney.co/en/articles/6940540-your-business-settings.md): Complete your Business Settings to create childcare contracts
- [Tiney referral scheme re-launch June 2024](https://help.tiney.co/en/articles/9465985-tiney-referral-scheme-re-launch-june-2024.md): Introducing our new referral scheme, first ever referral competition, and some tips and tricks on how to spread the word about tiney
- [Tips and inspiration for how to set up an enabling outdoor environment](https://help.tiney.co/en/articles/9648054-tips-and-inspiration-for-how-to-set-up-an-enabling-outdoor-environment.md): Transform your garden into an intriguing place for learning and play
- [RIDDOR Requirements for Childminders](https://help.tiney.co/en/articles/10430756-riddor-requirements-for-childminders.md)
- [Notifications to the Childminder Agency \(CMA\)](https://help.tiney.co/en/articles/10430776-notifications-to-the-childminder-agency-cma.md)
- [Risk Assessing when Moving to a new Property](https://help.tiney.co/en/articles/11030077-risk-assessing-when-moving-to-a-new-property.md): This article will include guidance and tips for fully risk assessing a new property
- [Taking Parental Leave as a tiney Childminder](https://help.tiney.co/en/articles/11173286-taking-parental-leave-as-a-tiney-childminder.md): How to take parental leave as a tiney childminder and what to do when you're ready to return.
- [How to set up your home for Wraparound care](https://help.tiney.co/en/articles/11496990-how-to-set-up-your-home-for-wraparound-care.md): Tips and ideas for offering brilliant care for school-age children
- [Risk Assessing for Ratio Variation Applications](https://help.tiney.co/en/articles/11568567-risk-assessing-for-ratio-variation-applications.md): Applying to vary your Ratios? Let's help ensure you have fully risk assessed!
- [Regular Visitors](https://help.tiney.co/en/articles/12720843-regular-visitors.md): When does a regular visitor require a DBS check?
- [Making Tax Digital: what you need to know](https://help.tiney.co/en/articles/13141022-making-tax-digital-what-you-need-to-know.md): How you submit tax returns is changing - here's how it impacts you.
- [How to review and calculate your annual fee increase](https://help.tiney.co/en/articles/13194749-how-to-review-and-calculate-your-annual-fee-increase.md): Guidance on reviewing and increasing your fees
- [Consumables fees for funded placements: A complete guide](https://help.tiney.co/en/articles/13974218-consumables-fees-for-funded-placements-a-complete-guide.md): Understanding additional fees for meals, non-food consumables, activities, and how to comply with DfE guidance
- [Current referral scheme offers](https://help.tiney.co/en/articles/14183593-current-referral-scheme-offers.md): Everything you need to know about our latest limited time referral rewards and how to claim them
- [How do I complete a settling-in assessment for a child?](https://help.tiney.co/en/articles/14360352-how-do-i-complete-a-settling-in-assessment-for-a-child.md): This article explains how to record children's progress and development during the settling-in period
- [Safe sleep guidelines](https://help.tiney.co/en/articles/14690481-safe-sleep-guidelines.md)
- [Bank Holidays](https://help.tiney.co/en/articles/15028613-bank-holidays.md): Info for childminders on how to charge for bank holidays
- [Personal Holidays](https://help.tiney.co/en/articles/15028623-personal-holidays.md)
- [Setting your rates](https://help.tiney.co/en/articles/15028628-setting-your-rates.md)
- [Trampoline Safety Guidance](https://help.tiney.co/en/articles/15461686-trampoline-safety-guidance.md): Guidance on using a trampoline in your setting
- [Child illness and exclusion periods](https://help.tiney.co/en/articles/15587214-child-illness-and-exclusion-periods.md)
- [Childminding from a non-domestic setting: what you need to know](https://help.tiney.co/en/articles/15587566-childminding-from-a-non-domestic-setting-what-you-need-to-know.md): What non-domestic childminding is, the two types of registration available through tiney, and what you need in place before you start, covering fire safety, risk assessments, DBS checks, planning p...
- [Submitting your Making Tax Digital \(MTD\) tax return through tiney](https://help.tiney.co/en/articles/15959256-submitting-your-making-tax-digital-mtd-tax-return-through-tiney.md): How to sign up for Making Tax Digital \(MTD\) with HMRC, connect your HMRC account to tiney, and submit your returns. For self-employed childminders who need to report under MTD.
- [Assistant vs Co-Childminder?](https://help.tiney.co/en/articles/16057220-assistant-vs-co-childminder.md): Planning to run your setting with a partner or assistant? Here’s your guide to how co-childminding works at tiney, including business options, discounts, and training.
- [Dogs and banned breeds in your setting](https://help.tiney.co/en/articles/16734438-dogs-and-banned-breeds-in-your-setting.md)
- [How to prepare for September and the new school year childcare rush](https://help.tiney.co/en/articles/5387917-how-to-prepare-for-september-and-the-new-school-year-childcare-rush.md): How to boost your contracts over the summer period, and line up placements for September and the start of the new school year
- [Building your brand whilst training](https://help.tiney.co/en/articles/6261644-building-your-brand-whilst-training.md): 4 ways to start attracting business whilst still training
- [What can I expect after registration? How long will it take me to establish my business?](https://help.tiney.co/en/articles/5207793-what-can-i-expect-after-registration-how-long-will-it-take-me-to-establish-my-business.md): How long will it take me to find clients? When can I expect to have a sustainable business?
- [Parent testimonials - how to get them and make the most of them](https://help.tiney.co/en/articles/5227216-parent-testimonials-how-to-get-them-and-make-the-most-of-them.md): Hear from Camelia, a tiney home leader, on how testimonials have made a difference in her setting
- [How can I run a Summer Holiday Club?](https://help.tiney.co/en/articles/5183053-how-can-i-run-a-summer-holiday-club.md): tiney's "Fun in the Summer Holidays" F.I.S.H. Clubs!
- [Naming your tiney home](https://help.tiney.co/en/articles/5149349-naming-your-tiney-home.md): Our aim is to help you build a successful business and that all starts with a good name – so take the time to get it right from the start.
- [Say hello to your marketing pack!](https://help.tiney.co/en/articles/4649267-say-hello-to-your-marketing-pack.md): We've put together a selection of materials to help you market your tiney home and find families...
- [Build your brand](https://help.tiney.co/en/articles/5880764-build-your-brand.md): 4 ways to make yourself visible and attracting customers
- [How to launch your tiney home and find families](https://help.tiney.co/en/articles/4561138-how-to-launch-your-tiney-home-and-find-families.md): Congratulations - you've started your own business! Now all you need is customers...
- [5 steps to creating your Facebook business page](https://help.tiney.co/en/articles/4554286-5-steps-to-creating-your-facebook-business-page.md): How to create a Facebook business page and find families
- [Why you need a childcare.co.uk profile](https://help.tiney.co/en/articles/4557109-why-you-need-a-childcare-co-uk-profile.md): Childcare.co.uk is many parents’ first stop when researching childcare in their area – so having a presence on there is important.
- [Top tips for taking photos](https://help.tiney.co/en/articles/4550649-top-tips-for-taking-photos.md): Learn how to take effective photographs of your tiney home
- [Setting up a 'Google My Business' page](https://help.tiney.co/en/articles/4556612-setting-up-a-google-my-business-page.md): Setting up a Google My Business \(GMB\) page is a great way for nearby families searching for childcare to find you.
- [Managing childcare enquiries](https://help.tiney.co/en/articles/4791999-managing-childcare-enquiries.md): Learn how potential customers can contact you through your tiney profile – helping you offer a professional and seamless experience.
- [What's the enrolment fee and how do I explain it?](https://help.tiney.co/en/articles/13187101-what-s-the-enrolment-fee-and-how-do-i-explain-it.md): How to explain the enrolment fee confidently with prospective families
- [Using photos of children on your tiney profile](https://help.tiney.co/en/articles/14417747-using-photos-of-children-on-your-tiney-profile.md): Sharing photos safely on your tiney profile
- [Invoice statuses in your tiney Wallet](https://help.tiney.co/en/articles/5996546-invoice-statuses-in-your-tiney-wallet.md): See invoices in your wallet before they're sent to parents, open draft invoices, and see historic invoices.
- [Tiney's Monthly Invoicing Cycle](https://help.tiney.co/en/articles/6202817-tiney-s-monthly-invoicing-cycle.md): A guide to tiney's monthly billing cycle and deadlines
- [How to create tiney childcare contracts](https://help.tiney.co/en/articles/6435586-how-to-create-tiney-childcare-contracts.md): Create easy and hassle-free contracts with tiney's Contract Builder
- [What if I want to onboard siblings?](https://help.tiney.co/en/articles/4358550-what-if-i-want-to-onboard-siblings.md): Instructions for onboarding 2 or more children within the same family
- [Can I apply a discount to siblings at my setting?](https://help.tiney.co/en/articles/4399302-can-i-apply-a-discount-to-siblings-at-my-setting.md): Learn about how and when to apply a discount to your rates for siblings
- [How do payments with Student Finance work?](https://help.tiney.co/en/articles/4499175-how-do-payments-with-student-finance-work.md): Find out how you'll be paid by families using the Student Finance Childcare Grant.
- [How can parents pay tiney for their childcare?](https://help.tiney.co/en/articles/4631276-how-can-parents-pay-tiney-for-their-childcare.md): Which payment methods are currently supported?
- [Contract types](https://help.tiney.co/en/articles/4624971-contract-types.md): When to chose a Standard or a Flexible Contract
- [tiney's loyalty offer](https://help.tiney.co/en/articles/11390733-tiney-s-loyalty-offer.md): Offering you a permanent reduction in our service charge to reward your success as a childminder
- [How to update a contract](https://help.tiney.co/en/articles/11897442-how-to-update-a-contract.md): Create a new contract for a child already in your care, directly in the app using the contract converter
- [Updates to how Card Payments are processed](https://help.tiney.co/en/articles/15273136-updates-to-how-card-payments-are-processed.md): June 2026
- [Ending a contract](https://help.tiney.co/en/articles/15587237-ending-a-contract.md): What you need to know about ending a placement, notice periods, and what to do when things get difficult.
- [What happens to your income when you need to close?](https://help.tiney.co/en/articles/15587557-what-happens-to-your-income-when-you-need-to-close.md): As a self-employed childminder there is no sick pay. This article covers what your Morton Michel insurance does and does not include, how income protection insurance works, how to plan for closures...
- [Deposits](https://help.tiney.co/en/articles/16296472-deposits.md): What you need to know about charging deposits with tiney
- [Contracts: additional requirements](https://help.tiney.co/en/articles/16664113-contracts-additional-requirements.md): What you can and can't change in the childcare agreement

## Help for families

- [What background checks do tiney childminders go through, and what certificates do they hold?](https://help.tiney.co/en/articles/7030852-what-background-checks-do-tiney-childminders-go-through-and-what-certificates-do-they-hold.md)
- [Tiney Complaints Policy](https://help.tiney.co/en/articles/6379860-tiney-complaints-policy.md): How to make a complaint about tiney or a childminder registered by tiney
- [Supporting children who bite](https://help.tiney.co/en/articles/14405092-supporting-children-who-bite.md): Learn how to support children who bite safely and positively in your setting
- [Sending a childcare enquiry](https://help.tiney.co/en/articles/4854794-sending-a-childcare-enquiry.md): Found a tiney home nursery that looks like the right fit for you? Great! Sending an enquiry is quick an easy...
- [Introducing tiney register for guardians](https://help.tiney.co/en/articles/4895049-introducing-tiney-register-for-guardians.md): Get notified when your child arrives at a tiney home and quickly view daily log of when your child signed in and signed out.
- [Recording medicine in the tiney app](https://help.tiney.co/en/articles/12000642-recording-medicine-in-the-tiney-app.md): Understand how to use the medication feature in the tiney app
- [Where can I find webinar recordings?](https://help.tiney.co/en/articles/12944363-where-can-i-find-webinar-recordings.md): Understanding how to access and watch webinar recordings
- [How monthly billing works with your tiney childminder](https://help.tiney.co/en/articles/6234847-how-monthly-billing-works-with-your-tiney-childminder.md): How and when you'll receive your monthly invoice, and what to do when you need to make a change
- [What is tiney's enrolment fee, and what are the benefits of joining?](https://help.tiney.co/en/articles/6996509-what-is-tiney-s-enrolment-fee-and-what-are-the-benefits-of-joining.md): Find out more about joining tiney, what it costs, and what you get when you sign up
- [How to pay with Childcare Vouchers](https://help.tiney.co/en/articles/7056383-how-to-pay-with-childcare-vouchers.md): Parents can make payments to tiney through a range of voucher schemes listed here.
- [Why do I need to pay an advanced payment?](https://help.tiney.co/en/articles/4358659-why-do-i-need-to-pay-an-advanced-payment.md): What your advanced payment covers
- [How to pay with Student Finance](https://help.tiney.co/en/articles/4499059-how-to-pay-with-student-finance.md): Use the Student Finance Childcare Grant to pay for your childcare
- [How to pay with Tax-Free Childcare](https://help.tiney.co/en/articles/5919886-how-to-pay-with-tax-free-childcare.md): Everything you need to know about paying for your childcare using TFC.
- [How to pay with Universal Credit](https://help.tiney.co/en/articles/5170164-how-to-pay-with-universal-credit.md): What information to submit, and evidence to use for your claim
- [Disputes over payments, invoices, and contracts](https://help.tiney.co/en/articles/11706967-disputes-over-payments-invoices-and-contracts.md): What role does tiney take in these situations?

## Help in Discovery Week

- [Paying your joining fee](https://help.tiney.co/en/articles/4741953-paying-your-joining-fee.md): How to pay the joining fee and what to do if you cannot pay it immediately.
- [What is a certificate of good conduct, and how do i get one?](https://help.tiney.co/en/articles/4556736-what-is-a-certificate-of-good-conduct-and-how-do-i-get-one.md)
- [Using the messenger service on the app](https://help.tiney.co/en/articles/4381249-using-the-messenger-service-on-the-app.md): A guide on how to access your messages on the app and send messages if you need help.
- [What to do if you have problems creating an account or logging in](https://help.tiney.co/en/articles/4381220-what-to-do-if-you-have-problems-creating-an-account-or-logging-in.md): Some of the common problems when logging in and downloading the app and how to overcome them.
- [How to log on and create your tiney account](https://help.tiney.co/en/articles/4380685-how-to-log-on-and-create-your-tiney-account.md): Step-by-step guide to downloading the tiney app, creating an account and getting logged in for the first time.

## Local Authority Funding at tiney

- [Local Authority Funded Placements](https://help.tiney.co/en/articles/4991716-local-authority-funded-placements.md): What you need to know as a childminder providing Local Authority funded care
- [Local Authority Funding: changing your bank details](https://help.tiney.co/en/articles/9707751-local-authority-funding-changing-your-bank-details.md): Have your Local Authority funding payments made via the tiney wallet
- [Local Authority Funding: term-time vs stretched](https://help.tiney.co/en/articles/9903089-local-authority-funding-term-time-vs-stretched.md): What does it mean to stretch funding?
- [What is the tiney fee charged on?](https://help.tiney.co/en/articles/9947676-what-is-the-tiney-fee-charged-on.md): What payments is the tiney fee charged on? How and when is it charged? How will the tiney fee be charged on funded placements?
- [Funded Placements: Eligibility](https://help.tiney.co/en/articles/11940519-funded-placements-eligibility.md): Find out more about how eligibility is determined for each funding type, and how you can check.
- [What is a Headcount?](https://help.tiney.co/en/articles/11994178-what-is-a-headcount.md): Understanding the Headcount process for Local Authority Funding claims
- [Guide to Funded Childcare in Kent](https://help.tiney.co/en/articles/12037182-guide-to-funded-childcare-in-kent.md): A guide for tiney childminders in Kent. Everything you need on funded childcare: eligibility, term dates, deadlines & payments.
- [Guide to funded childcare in Croydon](https://help.tiney.co/en/articles/12691057-guide-to-funded-childcare-in-croydon.md): A guide for tiney childminders in Croydon. Everything you need on funded childcare: eligibility, term dates, deadlines & payments.
- [Guide to Funded Childcare in Essex](https://help.tiney.co/en/articles/12046272-guide-to-funded-childcare-in-essex.md): A guide for tiney childminders in Essex. Everything you need on funded childcare: eligibility, term dates, deadlines & payments.
- [Guide to funded childcare in Oxfordshire](https://help.tiney.co/en/articles/12710564-guide-to-funded-childcare-in-oxfordshire.md): A guide for tiney childminders in Oxfordshire. Everything you need on funded childcare: eligibility, term dates, deadlines & payments.
- [Guide to funded childcare in Manchester](https://help.tiney.co/en/articles/12712400-guide-to-funded-childcare-in-manchester.md): A guide for tiney childminders in Manchester. Everything you need on funded childcare: eligibility, term dates, deadlines & payments.
- [Guide to funded childcare in Worcestershire](https://help.tiney.co/en/articles/12914963-guide-to-funded-childcare-in-worcestershire.md): A guide for tiney childminders in Worcestershire. Everything you need on funded childcare: eligibility, term dates, deadlines & payments.
- [Guide to funded childcare in Buckinghamshire](https://help.tiney.co/en/articles/12858381-guide-to-funded-childcare-in-buckinghamshire.md): A guide for tiney childminders in Buckinghamshire. Everything you need on funded childcare: eligibility, term dates, deadlines & payments.
- [Guide to funded childcare in Lambeth](https://help.tiney.co/en/articles/12802161-guide-to-funded-childcare-in-lambeth.md): A guide for tiney childminders in Lambeth. Everything you need on funded childcare: eligibility, term dates, deadlines & payments.
- [Guide to funded childcare in Haringey](https://help.tiney.co/en/articles/12802029-guide-to-funded-childcare-in-haringey.md): A guide for tiney childminders in Haringey. Everything you need on funded childcare: eligibility, term dates, deadlines & payments.
- [Guide to funded childcare in Bexley](https://help.tiney.co/en/articles/12731552-guide-to-funded-childcare-in-bexley.md): A guide for tiney childminders in Bexley. Everything you need on funded childcare: eligibility, term dates, deadlines & payments.
- [Guide to funded childcare in Bromley](https://help.tiney.co/en/articles/12858083-guide-to-funded-childcare-in-bromley.md): A guide for tiney childminders in Bromley. Everything you need on funded childcare: eligibility, term dates, deadlines & payments.
- [Guide to funded childcare in Southend-on-Sea](https://help.tiney.co/en/articles/12856571-guide-to-funded-childcare-in-southend-on-sea.md): A guide for tiney childminders in Southend-on-Sea. Everything you need on funded childcare: eligibility, term dates, deadlines & payments.
- [Guide to funded childcare in Somerset](https://help.tiney.co/en/articles/12915791-guide-to-funded-childcare-in-somerset.md): A guide for tiney childminders in Somerset. Everything you need on funded childcare: eligibility, term dates, deadlines & payments.
- [Guide to funded childcare in Birmingham](https://help.tiney.co/en/articles/12801533-guide-to-funded-childcare-in-birmingham.md): A guide for tiney childminders in Birmingham. Everything you need on funded childcare: eligibility, term dates, deadlines & payments.
- [Guide to funded childcare in Gloucestershire](https://help.tiney.co/en/articles/12858196-guide-to-funded-childcare-in-gloucestershire.md): A guide for tiney childminders in Gloucestershire. Everything you need on funded childcare: eligibility, term dates, deadlines & payments.
- [Guide to funded childcare in Hampshire](https://help.tiney.co/en/articles/12753045-guide-to-funded-childcare-in-hampshire.md): A guide for tiney childminders in Hampshire. Everything you need on funded childcare: eligibility, term dates, deadlines & payments.
- [Guide to funded childcare in Windsor and Maidenhead](https://help.tiney.co/en/articles/12801625-guide-to-funded-childcare-in-windsor-and-maidenhead.md): A guide for tiney childminders in Windsor and Maidenhead. Everything you need on funded childcare: eligibility, term dates, deadlines & payments.
- [Guide to funded childcare in Barking and Dagenham](https://help.tiney.co/en/articles/12857363-guide-to-funded-childcare-in-barking-and-dagenham.md): A guide for tiney childminders in Barking and Dagenham. Everything you need on funded childcare: eligibility, term dates, deadlines & payments.
- [Guide to funded childcare in Suffolk](https://help.tiney.co/en/articles/12753601-guide-to-funded-childcare-in-suffolk.md): A guide for tiney childminders in Suffolk. Everything you need on funded childcare: eligibility, term dates, deadlines & payments.
- [Local Authority Funding: payments](https://help.tiney.co/en/articles/15459867-local-authority-funding-payments.md): Your payments and tiney's service charge
- [Local Authority Funding: invoicing](https://help.tiney.co/en/articles/15460227-local-authority-funding-invoicing.md): Ensuring that your invoices are compliant

## Information for Local Authorities

- [Tiney and our Local Authority Partners - FAQS](https://help.tiney.co/en/articles/9740992-tiney-and-our-local-authority-partners-faqs.md): A selection of questions we regularly receive from Local Authorities
- [Tiney Wallet FAQs](https://help.tiney.co/en/articles/9741293-tiney-wallet-faqs.md): Information about what the tiney wallet and other accounts are and how they work to ensure compliance with FCA and DfE guidance.
- [About tiney - a brief introduction](https://help.tiney.co/en/articles/9748914-about-tiney-a-brief-introduction.md)
- [Tiney's Ofsted registration details](https://help.tiney.co/en/articles/9749038-tiney-s-ofsted-registration-details.md)

## Quality Assurance

- [Your Supported Growth Plan \(SGP\)](https://help.tiney.co/en/articles/15587373-your-supported-growth-plan-sgp.md)
- [Your Quality Assessment \(QA\) visit](https://help.tiney.co/en/articles/15587357-your-quality-assessment-qa-visit.md)

## Special Educational Needs and Disabilities \(SEND\)

- [Supporting children with SEND: your role, referrals and funding](https://help.tiney.co/en/articles/15587446-supporting-children-with-send-your-role-referrals-and-funding.md)