As of December 2024, you will be able to make amendments to most types of invoices in the tiney app.
This includes the ability to:
add or remove session(s) of care
change the rate type for a session of care
change the start or end time for a session of care
add or remove any additional fees to sessions
amend the due date
Select a draft invoice to edit
Open your Wallet, then click into the 'Invoices' tab. Draft invoices have the 'Review' button next to them, which means they have not yet been sent to the guardian. At the bottom of the invoice, click 'Edit invoice' to change the 'Amount' or 'Due Date'.
Not all invoice types will be editable in this first version (see the list of exclusions below). If the invoice is not editable, you can click 'Request changes' to contact the tiney team as normal.
Edit the amount
A calendar view covering the period of the invoice will be shown - you can make amendments to care within this period only. For example, for a child attending only on Fridays, the January invoice would start on 03/01/2024. To add care before this, you'll need to get in touch as the invoice period begins on the 3rd.
Days marked in white have care scheduled and/or fees charged. You can click on a date to view more details.
Here, you can amend the times, rates, and fees charged on a session. You can also delete care booked on sessions as needed.
The days in grey don't have any care scheduled - you can add a new session as needed. Select the start and end times of the session, and choose the rate to charge and any fees to add.
If you delete all scheduled sessions and their costs in an invoice, the invoice will be voided.
Edit the due date
This is the date the invoice will be due for payment to you by the guardian. For standard invoices, these will be due on the last day of the month - you can now select a new date for this.
This is the first version of this tool - we will be working on adding more flexibility in future versions. For now, there are some things you can't do:
amend an invoice that has already been opened (ie sent to the guardian)
make a permanent schedule change - this tool is for one-off or ad-hoc changes only
apply a credit (a negative amount), e.g. for a closure for care that has already been paid
add care that is not within the care dates shown in the calendar
amend an invoice that has been manually created or already edited by one of our team - you can request further changes as needed
amend an invoice that covers multiple children
amend an invoice for a flexible or ad hoc contract
amend care that falls on a bank holiday
amend a Student Finance invoice
change the payment type on an invoice
add a new fee type, or a fee that doesn't relate to a specific session, e.g. a monthly or termly fee
If you'd like to amend an invoice in a way that isn't currently supported in the app, please message the team for assistance and we'd be happy to help!