You can make a lot of changes to your invoices via the tiney app. Some can be made to the invoice directly, and others through the Calendar.
Some invoices can't be edited in the app, and in that case, our Customer Support Team will be happy to lend a hand.
Making changes to your Draft invoices
Head to the Wallet section of your app, and select the invoice you want to make changes to. You'll see details including the child's name, payment method, invoice total, description, and due date.
Tap “Edit invoice”, and you'll see options to edit the amount and the due date.
Editing the due date
Tap to select a new date: please note that due dates must be in the future.
Remember to press Save before exiting the screen, otherwise your new due date won't be saved.
Editing the amount
Tap this option and you'll be taken to the child's schedule of care in the Calendar, where you'll be able to change, add, and remove sessions of care, as well as make amendments to rates and fees.
Black dates: days with care
Grey dates: no care yet
Remember to press Save before leaving this page, and your draft invoice will be updated automatically.
Invoices which can't be edited
Some types of invoice can't be edited in the app, even if they are in Draft.
These include invoices which:
Have already been sent to the guardian (Open status)*
Include multiple children
Are for flexible, ad-hoc, or Student Finance contracts
Have been created or edited by the tiney team
If an invoice can't be edited, you'll see a button saying Request changes instead: just let us know what you'd like changed, and we'll get to work.
*If you need to amend the charges in the invoice, you can make updates in the child's schedule as above, and those changes will cause the Open invoice to be redrafted. Please refer to our guide for more details on how this works.