Charges are fees from tiney that appear in your Wallet. This section shows any charges from tiney. If you get paid outside your tiney Wallet – for example, directly from your local authority – we’ll add your tiney membership fee here. You might also spot other fees, like your joining fee or a local authority fee if that applies.
Understanding your charges
When you open your list of charges, you’ll see each item clearly laid out.
Each charge shows:
The child’s name (if it relates to a specific child in your care)
The due date
The amount you owe
If anything is overdue, it’ll be shown in red.
For more information on what happens if a charge isn't paid on time, read What happens if a tiney wallet charge isn't paid on time?
Looking closer at a charge
Want to know more about a specific charge? Just tap on it.
You’ll see:
What the charge is for
Who it relates to (if linked to a child)
The date it’s due
The time period it covers
How the amount was worked out
Still unsure? Send us a message and we’re happy to help.
Frequently asked questions
How are charges calculated?
We’ll estimate your total termly claims for each child based on their schedule of care, and you can see our calculations in your Wallet. Please check these carefully to make sure they match your claims.
What should I do if a charge looks wrong?
If the figures in your Wallet don’t match your claims, get in touch with us. To amend your charges, we’ll need official evidence from your LA — we won’t be able to make any adjustments without it:
A screenshot from your LA portal, or
A claims report from your LA showing the figures you’re disputing
Why is my funded hours fee charge split into monthly instalments?
Instead of one lump sum at the end of term, your funded hours fee charges are split into monthly instalments across the term. The split is weighted to reflect how much care typically happens each month, which also lines up with how most local authorities pay childminders.
The total amount you owe doesn’t change — it’s the same as it would have been as a single charge.
If you have more than one child enrolled, each child’s charge is split separately. You’ll see more lines in your Wallet than before, but the combined total is the same.
You can pay the full amount upfront if you prefer — just go to your Wallet and pay toward the charges there.
To see the breakdown, go to your Wallet in the tiney app. You’ll see each child’s instalments listed with their due dates and paid/unpaid status.
Can I change a charge due date?
If your local authority pays on a different schedule to your charge due dates, please get in touch with us.
We’ll need written evidence of when your LA is planning to pay you: for example, a payment schedule or written confirmation from your LA. Once we have this, we’ll amend the due date to align with your payment.
Please allow 3 working days for the team to turn this around.
What happens if I don’t pay a charge on time?
We take due dates seriously. If a charge isn’t paid on time, we’ll begin an escalation process which includes a £50 late payment fee. For full details on what happens and the steps involved, read What happens if a tiney Wallet charge isn’t paid on time?
What are Autopay charges?
There are two types of autopay charges:
Automatic Wallet deductions — Some charges are collected automatically from your Wallet without any action needed from you. For example, if tiney has agreed to refund a guardian for an item on an invoice, the amount is paid from your Wallet when money next comes in. If your balance doesn’t fully cover it, we’ll use what’s available and the rest will stay on your list to be paid later.
Opted-in autopay for funded hours fees — If your local authority pays your funded-hours money directly into your bank account, you can opt in to autopay for your tiney funded hours fee charges. This means your charges are collected automatically, so you don’t have to remember to pay on time and can have confidence they’re always settled when due.
Charges appear in the app at the start of term or when a new funded enrolment begins. Your first due date is always at least 14 days after the charge is created.
You’ll receive reminders by in-app notification and email 7 days before and 1 day before the due date.
On the due date, the charge is collected automatically — first from your tiney Wallet balance, then from a stored debit or credit card.
Disputing a charge before its due date pauses collection until the dispute is resolved.
Autopay only applies to charges created after you opt in — it won’t affect anything you already owe.
For full details on opting in and managing your autopay consent, see Automatic payment of charges (autopay).