In the Wallet section of your tiney app, you can see invoices in different statuses.

Review - this invoice is in draft, and has not been sent to the parent yet. You can review the contents of the invoice, and request changes, or send the invoice to the parent.

Awaiting Payment - this invoice is open and available to the parent for payment.

Paid - payment has been received for this invoice, and will be added to your wallet.

You can see more details about each invoice by clicking into them, and clicking View Invoice PDF.

You can send a draft invoice if you are happy with it. This will make it visible in the parent's app and send notifications.

Providers don't currently have access to edit invoices.

⚠️ If anything need to be changed on an invoice (e.g. extra days to add or a credit for closures), click Chat with us. You can then message the Payments team to request a change before it gets sent to the parent.

Notifications are sent to parents for open invoices to be paid by credit or debit card, Tax-Free Childcare, and all accepted voucher schemes.

Notifications are sent if the due date is under 12 days away, and reminders are sent every 5 days until the invoice is paid or removed.