Help for families
Parent or guardian using tiney? Start here
What background checks do tiney childminders go through, and what certificates do they hold?
Tiney Complaints PolicyHow to make a complaint about tiney or a childminder registered by tiney
Sending a childcare enquiryFound a tiney home nursery that looks like the right fit for you? Great! Sending an enquiry is quick an easy...
Introducing tiney register for guardiansGet notified when your child arrives at a tiney home and quickly view daily log of when your child signed in and signed out.
Recording medicine in the tiney appUnderstand how to use the medication feature in the tiney app
Where can I find webinar recordings?Understanding how to access and watch webinar recordings
How monthly billing works with your tiney childminderHow and when you'll receive your monthly invoice, and what to do when you need to make a change
What is tiney's guardian joining fee, and what are the benefits of joining?Find out more about joining tiney, what it costs, when you pay, and what families get when you sign up
How to pay with Childcare VouchersParents can make payments to tiney through a range of voucher schemes listed here.
Why do I need to pay an advanced payment?What your advanced payment covers
How to pay with Student Finance
How to pay with Tax-Free Childcare
How to pay with Universal CreditWhat information to submit, and evidence to use for your claim
Payment disputesWhat you need to know if you're disputing an invoice